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Library FAQ: FAQ

Library FAQ

You will find answers to many of your questions related to finding, accessing, checking out, and renewing materials on this pages.  Use the navigation on the left side of the screen to help you find the information you need.  If you can't find the answer to your question, don't hesitate to ask a library staff member for assistance by emailing or calling the main library phone number: 540-887-7085 If you have a question about research, try the Research Help Guide.

How do I set up my library account?

You can create an account through My Library Account. You will need your Mary Baldwin ID number.

On the Sign in page, enter your Mary Baldwin ID number into the box, then select the "Set/reset password" button. You will get an email with further instruction.

Need more help? See our Library Account Guide

How do I renew materials?

You can renew materials using your Library Account. You will need to have a library account already set up. 

Need more help? See our Library Account Guide

How do I place a hold/request a book?

To place a request on a book, you must first Create a Library Account, and be logged into that account. Once you find your book in the library catalog, click on the link for the book in the search results list, and find the brown button that says "Place Hold." Need more help? See our Library Account Guide

How can I find access to a journal article that I want?

The most reliable way to find out if Grafton Library has access to a journal article is to search the Journal Finder. While the vast majority of our journal holdings are electronic, we do have some print and microform collections. Please see a staff member if you need to access an item in one of these collections. Remember, if we don't have access to a journal, you can use the ILL Request Form!

My professor said a book is "on reserve." How do I access it?

You can search for the item using the course reserves search. Items on reserve are available at the Circulation Desk on the main floor of the library. Each student may checkout up to three reserves at one time. Reserves check out for 4 hours and may not leave the library. If you need to watch a DVD that's on Reserve, you can check out the portable DVD player, which can be hooked up to a larger screen if desired.

How do I access ebooks?

You access Grafton's electronic books through the Grafton Library Discovery Service (GLDYS). If your search results, say "eBook" under the author then the item is an ebook, and you can access it by clicking on the view ebook link.  

How do I request items through Interlibrary Loan?

Our Interlibrary Loan FAQ  should be able to answer any question that you may have. If your question isn't answered there, please contact our interlibrary loan coordinator.

How do I access library resources from off campus?

Go the Library homepage and click on the Off Campus Access button in the left-side navigation. You will be prompted to supply your Mary Baldwin Network/e-mail User Name and Mary Baldwin Network Password.  If you have questions about your username or password, please visit the Office of Information Technology (OIT) site or contact OIT at 540-887-7075.

Having difficulty accessing our virtual resources? Here are some troubleshooting tips:

  • Make sure you are entering your username without at the end
  • Make sure you are accessing the library website directly, rather than through Canvas. To ensure this, access the website by doing a Google search for "Grafton Libray." our website should be the first result.
    • From the library home page, you can navigate to the button on the upper right that says "Off Campus" and log in from there before beginning to search our databases.
  • Try resetting your network credentials (what you use to log in to Canvas) -- see below for instructions
  • Try clearing your browsing history and saved passwords (if your passwords are saved in your browser and you reset them, the browser may be auto-filling your old password in)
  • Try using a different browser that you do not normally use (follow the process for accessing the library website via Google search above)
    • Chrome and Firefox tend to work best

If you have tried these things and are still having difficulty, it may be necessary to set up a more in-depth consultation with a librarian in-person or via Zoom so that we can guide you through the process. 

*To change your password (aka network credentials):
            From your device:
                a. Sign in to your Mary Baldwin Microsoft Portal at
                b. From your Office 365 dashboard, click the gear icon in the upper right corner of the page.
                c. Click the option for "Change Password"
                d. Fill in your old password and set a new password.  See the password requirements below.
                e. Press Submit to return to your Office 365 dashboard.
                f. Log off of your computer and log in using your new password.

How do I print?

You can print documents in black and white using the library's printers. Printing is free, but not unlimited. Each student may print up to 1000 pages, after which they will need to contact the Office of Information Technology at 540-840-7075. You can also print remotely. You can send the print request from any computer using your Mary Baldwin email address. Simply attach the file(s) that you wish to print to the email and send it to It will only print out once you log on to a university printer and release it. Documents will be available for 24 hours. 

Who can I contact at the library?

We have four library staff members you can contact! Their names, job titles, and contact information are listed below:

Carol Creager

University Librarian


Karissa DeTrana

Access Services Coordinator


Holly Smartt

Instruction and Outreach Librarian


Jennifer Switzer

Instruction and E-Resources Librarian


Other questions?

If you have questions not answered here, or if you need help with finding books or articles, citing materials, using library databases, using library equipment, please send your question to

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Please email Grafton Library,
call us 540-887-7085,
or text us 540-300-4622.
(540) 887-7085